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Help Center

Payment, Billing & Taxes

How does the payment process work?

What payment methods are accepted?

Why isn’t my payment being processed?

How do I use a promotional code?

Can I get a discount for bulk orders?

Where can I view my profit and sales information?

Which currencies does Vista Nova accept?

In which currency can I sell my products?

What is sales tax?

Who pays the customs duties?

 

How does the payment process work?

When a customer submits an order in your online store, the order is automatically imported into Vista Nova.

However, since Vista Nova cannot process the payment directly from your chosen sales platform, you need to complete the payment manually on vistanova.com. Once the payment is confirmed and received, the order is sent to production.

 

What payment methods are accepted?

Currently, we accept payment via PayPal, debit or credit card (via the PayPal service).

If paying by debit or credit card, you don’t need a PayPal account or register with PayPal.

During the checkout process, follow the PayPal prompts until you get to the “Checkout Log In” page. To pay without a PayPal account, click on the “Debit or Credit Card” button and securely complete the payment with your debit or credit card.

 

Why isn’t my payment being processed?

Please ensure your browser is not blocking pop-ups, as this can prevent payment processing. You may need to disable your AdBlock or pop-up blocker temporarily.

When clicking on "Add Balance From PayPal”, your browser should either open a new tab, take you directly to PayPal, or show you a pop-up.

If you still can’t fix the problem, please contact our Customer Care for help.

 

How do I use a promotional code?

You can activate the code by entering it at the checkout page.

If the promotional code is valid, the price will be adjusted accordingly.

Please note that:

·  The code can only be used once.

·  Discounts only apply to the product price and cannot be used for shipping fees or taxes.

·  Please use the code before its expiration date.

·  Some promotional codes may not be used in conjunction with one another.

 

Can I get a discount for bulk orders?

Yes, we offer discounts for orders with more than 50 pieces of the same product.

Please contact our Customer Care for more information, including pricing.

 

Where can I view my profit and sales information?

You can find all sales information on your Shopify account.

 

Which currencies does Vista Nova accept?

Vista Nova only accepts USD. If your bank account is set in another currency, charges will be processed under the exchange rates provided by your bank.

 

In which currency can I sell my products?

You can set your online store to your preferred currency - it's entirely up to you in which currency you want your customers to pay you in.

 

What is sales tax?

Items sold and shipped to delivery addresses within the United States are liable for a sales tax set by each respective state’s government. It’s automatically calculated at checkout based on the delivery address of the recipient.

You can find more information here.

 

Who pays the customs duties?

All customs duties will be paid by Vista Nova.

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