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Policies & Returns

Premium Quality Guarantee

What's the Return & Refund Policy?

What if an order gets lost in the mail?


Premium Quality Guarantee

We stand behind all of the merchandise we produce for you, ensuring everything is printed, cut, and hand-finished with the utmost quality and accuracy.

And that’s why we also only work with certified suppliers with excellent ethics, compliance, sustainability, and social responsibility track records.

Plus, we want to make sure you are satisfied – if there’s a production flaw, we’re committed to providing solutions you’ll be happy with.


What's the Return & Refund Policy?

At Vista Nova, we are proud to deliver premium quality products for our customers. If the product you received does not meet the quality standards and specifications stated on our website, we will replace the item or refund you.

Please be aware that since our products are made to order, we cannot accept returns or exchanges if your customer ordered the wrong size, color or simply doesn’t like the product.

If there is a quality problem with the product you received, please contact our Customer Care within 30 days of product delivery.

We offer a free replacement or refund for damaged products or manufacturing errors.


What if an order gets lost in the mail?

For packages lost in transit, please contact our Customer Care no later than 30 days after the estimated delivery date to help locate the package.

We also suggest contacting the local postal services with your tracking number to help resolve the issue quicker.

If the package is confirmed lost due to an error made by the shipping carrier, we'll cover the costs of reprinting and shipping a replacement order for you.


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